If your bank (the one that runs your checking account) recently required you to reauthorize your checking account and/or your bank has changed from "Direct Connect" to either "Express Web Connect" or "Express Web Connect+" you can no longer use Online Bill Pay direct to the bank or Quicken Bill Manager's Quick Pay function. The bank no longer supports this function through Quicken.
You have these alternatives (in no particular order of preference):
I've been using a variation of method #3 for decades, since before the Internet and dial-up were even introduced. It's easy to get used to this process. And I have yet to miss a single payment.
In an attempt to “provide better security from international hackers” the banks are closing the doors to data aggregators like Quicken and Intuit. There might also be a US government rule forcing them to do it.
So, thanks to that, Quick Pay from Quicken is headed towards early retirement. All the work the Quicken programmers put in to set this up … for the birds! You can still use the bank's bill pay system, thru the bank's website to make your payments. Or you can make the online billers, thru their websites, do the work for you and automatically debit your bills or credit card payments on due date from your checking account.
What bank are you using to send your Quick Pay payments to? Does that bank still support Direct Connect as the downloading method? Or have they recently made you change (reauthorize) and now only support Express Web Connect? In the latter case, thanks to the bank's change, Quick Pay is no longer available.
The answer to that is simple: TANSTAAFL
You want to be able to continue using Quicken, with support and enhancements? And maybe a few bug fixes thrown in for good measure?