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Stock Quotes not updating

ChrisD

After completing the One Step Update process, noticed stock/cash amounts do not match the EOD totals reflected on Charles Schwab (CS) website.

Has anyone else experienced this issue?

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Accepted answers

ChrisD

Decided to rebuild accounts and they are reporting as expected. Thanks for all the suggestions.

All comments

Jim_Harman

What Edition of Quicken are you running? If Premier or higher, do you have Real time quotes enabled at Edit > Preferences > Investing?

Apparently real time quotes also show after hours trading, which might explain what you are seeing.

ChrisD

I pay for the deluxe version. I just looked up one account from Charles Schwab and there's a difference of $26K between what's being reported in Quicken after executing One Step Update just now. Please confirm why the difference.

I've also included a screen shot of the Investing options. It appears "Read Time Quote" is no available.

Screenshot 2023-03-19 115418.png

Jim_Harman

Click on Holdings for the affected account. Compare the number of shares and the Quote/Price for each security. Where are they different from what is reported on the Charles Schwab website?

Is there a little clock icon for any securites in the Quote/Price column? If you hover over the clock, it will show the last date the quotes were updated. If the markets are closed, I would expect to see the last date they were open. Today, 3/19, that would be Friday 3/17. What do you see?

ChrisD

Of all the securities that we have, only 8 have the clock icon. Four of the eight, I updated manually. From the Investing dashboard, I executed Update Quotes option. When looking at each investing account, reflected download occurred on 3/19/23 at 11:28 am via Express Web Connect.

By the way, a couple clock icon reflects a date of 09/06/2022. There are no clock icons of the other quotes.

Also from what I can tell, the securities in Quicken match what's in the Charles Schwab account,

Ps56k2

go to Schwab account Register - in upper right corner - click gear - click Reconcile Shares - should match -

then for any stock that you think is not getting prices -
look at the Menu —> Tools —> Security List for "Download Quotes [x] "
and then look at the Security Detail —> More —> Edit Price History —> ?? is the listing current ??

ChrisD

Decided to rebuild accounts and they are reporting as expected. Thanks for all the suggestions.

q_lurker

https://community.quicken.com/discussion/comment/20348669#Comment_20348669

Is it fair to assume you went with the File/ Validate and Repair path and included the Rebuild investing lots?

Or do you mean something different by "rebuild accounts"?

ChrisD

I used multiple options including File/ Validate and Repair path. Though what really worked was deactivating the account then going through the process to add a new account.

Ps56k2

@ChrisD - and what bank/brokerage was that ?

ChrisD

Charles Schwab

Ps56k2

BTW - noticed on the screen shot you had -
you are using Simple Investing [x] - vs the Complete register display - WHY ?