City National Bank Fail

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HansT
HansT Member, Windows Beta, Mac Beta Beta

As of yesterday, Quicken will no longer connect to CNB, throwing this error:
An unexpected error occurred.
Please try again later.
Care Code: FDP-106
Details:
ACCOUNT_ MISMATCH
Account not found.
No accounts returned - case 106

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
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  • HansT
    HansT Member, Windows Beta, Mac Beta Beta
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    Thank you for your reply.

    First, I'm using Quicken Mac - the instructions at that link are for Quicken Windows, I think. In any event, I did do essentially what was indicated - disconnect all related accounts, then try to re-connect.

    No joy. Same error.

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Sorry about the bum instructions. My morning cup of coffee hasn't quite kicked in yet. ☕️

    It might be best if you waited until after the weekend and, if the problem still persists, call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

  • HansT
    HansT Member, Windows Beta, Mac Beta Beta
    Options

    Roger roger.

    BTW, I think this link is germane: https://www.quicken.com/support/mac/error-106-324-168-or-999-when-downloading-quicken-mac

    Thank you. Hoping the coffee works!

This discussion has been closed.