You have online payments to send..but there are none

When I go to exit Q get the You have online payments to send dialogue box; but there are no payments to send. I also have the little mailbox with the blue circle next to account which says I have 1 online bill payment to send; but again there is none.

I have updated the account multiple times and this reminder does not clear.

Today I had to pay some new bills, so I actually paid 3 new payments, thinking/hoping that paying them would clear this flag; still no luck.

I have done a validate on the file and nothing found.

Searching the community saw another person with same issue get a response to restore from a backup to before when this started. I don't know exactly when this started so I can't exactly know which backup to restore, not to mention that this started since I got back from vacation and entered all my receipts for the trip, which took a couple hours, so do not want to enter all that again.

If I go to Online Center for that account under Payments tab it shows NO payments to send, only several already sent and scheduled for delivery.

This appears to be a somewhat common problem, but I can't seem to find the solution on the board.

Please help.

Answers

  • SOLVED!!!

    At least for me.

    Found this discussion and determined that I had an already paid and reconciled online transaction last month that the status was locked to Payment status request ready to send. I could not get that to change, so since the payment had already cleared I created a duplicate transaction in the register, and then deleted to offending transaction. I answered that I only wanted it changed in the register to the complaint dialogue Q offered up when I tried to delete.

    As soon as the delete was complete, the little envelope next to the account went away.

    Hope this helps someone.

  • josborne3
    josborne3 Member ✭✭
    Got the dreaded "you have online payments to send" message when I don't have any. I've had this happen occasionally and the only resolution I found that works is to open a backup file from a previous date, usually a couple of days ago and that message is gone.
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