Cannot login - changed password- I am outside US (edit)


Hi all, just purchased a new subscription after many years and am unable to use it.

I logged into my account prior to the purchase/download, then decided to change what was a very old password.

Received the code, entered it, added a new password, received a message and an email that the password was changed, then failed to login on the website and/or the software.

The old password doesn't work, the (5) new passwords don't work.

I am (currently) outside of the US, if that makes any difference.

Appreciate any suggestions you may have, thank you


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