Home mortgage sold to another lender, unable to update loan file to new lender, terms are same

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Because of the nature of how they choose to download loan accounts this isn't possible. When you choose to download transactions they "believe what is downloaded" and you lose all control of the account register/transactions (the account register is hidden). What's more the only action you can take is to deactivate it for downloading and change it to an offline loan account. Also itsn't possible link an existing offline loan account to a downloaded one.
Your only choices are changing to an offline loan account or closing the existing online account and creating a new downloaded one. Whether you can "continue" from where you left off I have no idea.
Personally I don't think the download of one amount in an online loans account is worth hassle.
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