Anyone having trouble downloading transactions from TD Bank in USA?

Question

Hello all,

I have 4 accounts in TD Bank and have been downloading transactions for many years. I suddenly started getting OL-220-A since last two weeks. I chatted with a support person earlier this week. He had me backup, deactivate transaction downloads, and reactivate all accounts. That did not resolve the issue and, unfortunately we could not do any further troubleshooting because I had to leave.
 Before I re-engage with support folks, I wanted to see if others are having similar issues with TD Bank. If you were able to resolve, what did you do?

Thanks.
 Rados

Quicken Jasmine · Answer

Hello @RaDos,

Thank you for providing more information.

I suggest attempting the troubleshooting steps located in this Support Article to see if that may resolve the error that you are receiving when running One Step Update. It is recommended to save a backup before proceeding with any troubleshooting steps (just in case).

I hope this helps!

RaDos · Answer

That is correct Jasmine.
 I tried it again this morning and One Step Update failed for TD Bank with OL-297-A. Then I went to one of the four TD Bank accounts and did a Update Now, which also failed with same error. I turned off my VPN and then did a Update Now again, which was successful!
 Strangely, I am not prompted for the two-factor authentication from TD Bank.
 There is definitely some buggy code introduced in the last build.

Quicken Jasmine · Answer

Hello @RaDos,

Thank you for coming back to update us and for providing more information.

Are you still experiencing the OL-297-A when running a One Step Update, however, an individual account update did not bring the error?

I look forward to your response.