I’m having issues logging into quicken via web and spplication

longtime
longtime Unconfirmed, Member

i successfully downloaded transactions this morning but I wanted to check the ending date of my subscription. I couldn't log in saying invalid credentials. I've been forced to change the password 4 times already this morning and still can't log in to the quicken web site and I can no longer download transactions via the application. I use a password manager do there is zero chance it's a typo. I'm logging in from the east coast of the US and have tried using edge, Firefox and brave

Answers

  • Temp158523
    Temp158523 Member ✭✭
    additional info. I also have the Mac version and I can log into the App using the Mac version. I haven't installed the latest update. I should have added I did update the Windows version this morning. I haven't been able to log in since in the Windows version.
  • UKR
    UKR SuperUser ✭✭✭✭✭

    • - To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
      If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in
      - Have you recently enabled a VPN?
      If it is, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.
      - Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
      - Does your Antivirus software allow Quicken to connect to the Internet?
      Quicken needs to be able to establish outbound Internet connections for the program to work.
      For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
    • Make sure you have these Firewall entries:
    • If necessary, contact the Antivirus / Firewall vendor's Support Center.
      - In older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
      Click the Advanced tab.
      Scroll down the list to "Use TLS x.x" and click to put a checkmark on all available TLS choices.
      Turn off "Use SSL 3.0"
      Click Apply. Reboot.
      - If all else fails: Try rebooting your network router. When done reboot your PC
  • Temp158523
    Temp158523 Member ✭✭
    Thanks for your detailed response. I actually rebooted prior to seeing it and I can now log in, but I'm saving your answer in case the issue resurfaces.
This discussion has been closed.