CC-501 ERROR during one-step update

Dave Robinson

I just replaced my main computer using Windows 11.
My first OStep update threw errors on many of my accounts.
I was able to fix all but one account within my OBee CU account.
I can log in via WEB without issues and there are no intermediate screens to answer.
Looking for some ideas. The thing is... I can post a "Pay" via "Check pay" to that account that throws the CC-501 error.

~DaveR

Ps56k2

here is how it looks in the Quicken config file -

Not sure what this comment means, as Quicken for this CU does not support "payments" - ??
The thing is... I can post a "Pay" via "Check pay" to that account that throws the CC-501 error.

07027 07027 07027 O Bee Credit Union https://www.obee.com/ 800.642.4014
https://my.obee.com/enroll ACTIVE
BANKING&WEB-CONNECT
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

Dave Robinson

I have three accounts at OBee CU. Checking, Savings, and HELOC.
OS update reports that I don't have Checking and cannot locate HELOC.
Savings have been fine.
It is odd since I can schedule CheckPay via Quicken to the checking account that "Is not there".
I have tried Resetting and Fixing and the problem will not clear. This issue was not present before replacing my computer with a new one running Windows 11. When I attempt to Reset the account, it all flows nicely and a screen reports "Success!". at least 90 days back the transactions are duplicated so I have to spend time going back and deleting all the duplicates. After all that, OSU does not connect. All of the accounts are using "Express Web Connect". Becoming somewhat irritating. For that one account (checking) I go online and download the transactions and import them to quicken.
Ideas?? DaveR

PS
And I do use both Quick Pay and Check Pay without any issues with this CU.

Dave Robinson

It appears that my OS update is updating at OBee CU. but I still receive an error that says I cannot download. It's like the updater is stuck in that mode. Not sure where to turn now.
Windows 11 up to date. Quicken subscription current.
DaveR

UKR

According to https://www.quicken.com/support/error-when-using-online-services-cc-501 you need to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it. They need to swing their magic wand and fix something internal …

Quicken Support:

• To contact Quicken Support, please use this link only: https://www.quicken.com/support#contact-support and select Chat or Phone support.
• Support is only available during posted hours of operation
• The phone number can be found at the support website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.