CC-501 ERROR during one-step update

I just replaced my main computer using Windows 11.
My first OStep update threw errors on many of my accounts.
I was able to fix all but one account within my OBee CU account.
I can log in via WEB without issues and there are no intermediate screens to answer.
Looking for some ideas. The thing is... I can post a "Pay" via "Check pay" to that account that throws the CC-501 error.

Quicken user since DOS 1.1 (1983)


  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭

    here is how it looks in the Quicken config file -

    Not sure what this comment means, as Quicken for this CU does not support "payments" - ??
    The thing is... I can post a "Pay" via "Check pay" to that account that throws the CC-501 error.

    07027 07027 07027 O Bee Credit Union 800.642.4014 ACTIVE

    QWin - R54.16 - Win10

  • Dave Robinson
    Dave Robinson Member ✭✭✭
    edited April 2023
    I have three accounts at OBee CU. Checking, Savings, and HELOC.
    OS update reports that I don't have Checking and cannot locate HELOC.
    Savings have been fine.
    It is odd since I can schedule CheckPay via Quicken to the checking account that "Is not there".
    I have tried Resetting and Fixing and the problem will not clear. This issue was not present before replacing my computer with a new one running Windows 11. When I attempt to Reset the account, it all flows nicely and a screen reports "Success!". at least 90 days back the transactions are duplicated so I have to spend time going back and deleting all the duplicates. After all that, OSU does not connect. All of the accounts are using "Express Web Connect". Becoming somewhat irritating. For that one account (checking) I go online and download the transactions and import them to quicken.
    Ideas?? DaveR

    And I do use both Quick Pay and Check Pay without any issues with this CU.
    Quicken user since DOS 1.1 (1983)
  • Dave Robinson
    Dave Robinson Member ✭✭✭
    It appears that my OS update is updating at OBee CU. but I still receive an error that says I cannot download. It's like the updater is stuck in that mode. Not sure where to turn now.
    Windows 11 up to date. Quicken subscription current.
    Quicken user since DOS 1.1 (1983)
  • UKR
    UKR SuperUser ✭✭✭✭✭

    According to you need to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it. They need to swing their magic wand and fix something internal …

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