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Andrews Federal Credit Union issue

rcstubbs

Recently started having an issue connecting to Andrews FCU. I removed the online setup for the account. Then, trying to set up the account again, I receive an error that unexpected information was received (see screenshot). But clicking OK continued to prompt to receive a code and I received the code in an email, entered it, then continued. Then I receive another error that just states "Sorry. We encountered an error. (It's not your fault.)" (see screenshot).

Is anyone else having this issue or is this a known issue with this credit union?

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Comments

UKR

Based on the error message you reported, OL-293, please read and follow instructions here:
https://www.quicken.com/support/error-when-using-quicken-online-services-ol-293-or-ol-294

Sandi Spires

I've had this issue for over a month. Reported to AFCU, they've supposedly 'opened a ticket' but no response. None of these methods words for me. I can go to the website myself and download transactions, but that isn't an acceptble long-term solution!

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

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