Andrews Federal Credit Union issue

Recently started having an issue connecting to Andrews FCU. I removed the online setup for the account. Then, trying to set up the account again, I receive an error that unexpected information was received (see screenshot). But clicking OK continued to prompt to receive a code and I received the code in an email, entered it, then continued. Then I receive another error that just states "Sorry. We encountered an error. (It's not your fault.)" (see screenshot).

Is anyone else having this issue or is this a known issue with this credit union?


  • UKR
    UKR SuperUser ✭✭✭✭✭

    Based on the error message you reported, OL-293, please read and follow instructions here:

  • Sandi Spires
    Sandi Spires Member ✭✭
    I've had this issue for over a month. Reported to AFCU, they've supposedly 'opened a ticket' but no response. None of these methods words for me. I can go to the website myself and download transactions, but that isn't an acceptble long-term solution!
  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only: and select Chat or Phone support.
    • Support is only available during posted hours of operation
    • The phone number can be found at the support website.
    • To start Chat or see the support phone number, your browser must allow popup windows from
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at (US) or (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.

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