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Reauthorize American Express

suepfister

This is still a problem. I am unable to reauthorize my AmEx account in Quicken. While the Amex reauthorization process itself is successful, when I return to Quicken it takes me to the Add Account page, where it shows the credit card account as a Checking account type and the Link to Existing drop down contains 5 accounts that are hidden or are Investing accounts, defaulting to a hidden account. If I choose the Don't add to Quicken option and click Next, it just unhides the default hidden Account. How the heck am I supposed to get this account reauthorized without adding a new account that doesn't contain all my historical data? I can no longer download from Amex, this is very troublesome.

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Comments

roachs

I have the exact same problem

Don Awalt

This morning this is now happening to me. I have 2 Amex credit cards, it says I need to reauthorize. I do that thru the window that comes up, Amex says successful. But when it flips back to quicken is says it failed.

RickNY

I'm also stuck with this.. Got message that my 3 Amex accounts needed to be reauthorized.. Web browser reports success, but Quicken says it failed due to a connection or timeout error.

DiverDownBrian

+1 ... same here

Bob.

And same for me. MANY threads on this one it seems.

Don Awalt

I just tried again, and it worked for me. I did the reauthorize through Account Settings/Reset Account. I did try that this morning, and it failed that way too. But now it seems to be working; try it out!

suepfister

I just tried again and it's the same problem. When I click Reauthorize (or Reset Account), it goes to the Add Account page, with a sign in button. I click sign in which goes to the Amex page where I login, I choose the account and click Authorize. It tells me it was successful and has a Return to Quicken button, which I click. It does not take me back to Quicken, it just changes to a page that says my account was successfully authorized and to close the window to return to Quicken. When I return to Quicken, I'm on the Add Account page which doesn't allow me to link to the existing account, it is not shown and the account type is incorrect.

tjkntw43

Having a similar problem. I can authorize my crdit card accounts but it can't find my loan account.I was advised to go to a new quicken but the same problem occured. Frustrating

RickNY

I just received an email from Quicken saying my AMEX accounts changed their connection method and needed to be reauthorized.. I tried this again at 2:45 PM EDT, and was successful this time.