I am also having this problem: "One Step Update Freezing"

pegsavchik
pegsavchik Quicken Windows Other Member
edited May 2023 in Download, Add/Update Accounts (Windows)

I am using desktop (not web based) quicken version R48.15 Build 27.1.48.15.

I am running WIndows 10 Pro version 10.0.19045 Build 19045 on a x64-based PC

FYI: the size of my backup file tonight is 82,080 KB

When will One-Step Update be available??

Answers

  • Unknown
    Unknown
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  • Mark1104
    Mark1104 Member ✭✭✭✭

    call Quicken Support.

    what do you mean when will One-Step Update be available? it is available…..

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  • Carol S
    Carol S Quicken Windows 2017 Member

    Ive been trying all morning to use one step update but I keep getting message it is not available and to wait 10 minutes. So frustrating!! What is the problem today?

  • pegsavchik
    pegsavchik Quicken Windows Other Member

    apparently, during One-Step Update, quicken is trying to give my its thoughts on EACH of the individual investments in EACH brokerage account. I went to the Tools menu an unchecked all boxes for such advice. I closed QUICKEN, reopened and tried to One-Step Update again. I left for dinner while "Waiting". When I returned 1 hour later, it had completed — but the One Step Update Summary has the following message at the bottom: "The server is not responding correctly. Please try again later"

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    If you are getting "Oops, something went wrong" or "Check Internet Connection" …

    - To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
    If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in

    https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access


    - Have you recently enabled a VPN?
    If it is, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.

    - Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.

    - Does your Antivirus software allow Quicken to connect to the Internet?
    Quicken needs to be able to establish outbound Internet connections for the program to work.
    For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
    If necessary, contact the Antivirus / Firewall vendor's Support Center.

    - In older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
    Click the Advanced tab.
    Scroll down the list to "Use TLS x.x" and click to put a checkmark on all available TLS choices.
    Turn off "Use SSL 3.0"
    Click Apply. Reboot.

    - If all else fails: Try rebooting your network router. When done reboot your PC

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