Upgrade R48.15 wiped out all my online account information

bdbaddog

I just launchen quicken for the first time in a month likely and it applied update to R48.15.
After that all my online account information is wiped out.
Please advise.

Quicken Jasmine

Hello @bdbaddog,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. What exactly occurred? Are you saying all the online services with your financial institutions were disconnected? Are transactions missing?

I look forward to your response.

bdbaddog

> @Quicken Jasmine said:
> Hello @bdbaddog,
>
> Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.
>
> Before I can further assist you, I require some more information. What exactly occurred? Are you saying all the online services with your financial institutions were disconnected? Are transactions missing?

The vault is now completely empty, and no online services do anything.
I repaired this by re-entering all my online accounts.
Then today when I brought quicken back up again all my online account information is blank again.

No transactions seem to be affectected.
Cannot download any transactions, seems like the vaults empty and quicken thinks I've never setup any online for any of my bank/brokerage accounts.

bdbaddog

I looked at CONNLOG.txt and I see the last time it updated any bank info was 3/19/2023, so the very next launch it must've lost all the vault info.

Quicken Jasmine

Hello @bdbaddog,

Thank you for providing more information.

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Please let me know how this goes!

bdbaddog

> @Quicken Jasmine said:
> Hello @bdbaddog,
>
> Thank you for providing more information.
>
> To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.
>
> Validate: 
>
> FileValidate and Repair File...Validate FileClick OKClose the Data LogClose Quicken (leave it closed for at least 5 secs)Reopen Quicken and see if the issue persists.If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.
>
> Super Validate:
>
> FileHold CTRL + Shift and click Validate and Repair File...Super Validate FileClick OKClose the Data LogClose Quicken (leave it closed for at least 5 secs)Reopen Quicken and see if the issue persists.Please let me know how this goes!

I've already tried validating the file.
I'll try the super validate and get respond here.
(Note I don't seem to be able to tag you in the comments?)

Quicken Jasmine

Hello @bdbaddog,

Please let me know how it goes after super-validating your file.

You can tag me by clicking the @ sign and then typing Quicken Jasmine directly afterward.

I hope this helps!

bdbaddog

No problems found when super validating

[Mon Apr 24 16:04:22 2023]

File: "C:\Users\xxxx\OneDrive\Documents\Quicken\XXX_2023"

QDF:
Validating your data.
No errors.


QEL:
No read errors.

QEL:
All internal consistency checks passed.

[Mon Apr 24 16:04:31 2023]
Maximum security reference: 23, number of securities: 23.
No out-of-range security references found.

Super validation has completed.

Quicken Jasmine

Hello @bdbaddog,

Thank you for attempting the super-validate process.

It may be best to restore a backup from a date prior to when the issue began. You can find steps to restore a backup here. Once restored, see if the issues you were experiencing are resolved.

Please let me know how this goes!

bdbaddog

Now it hangs when I try to setup online for capitol one.
Also all accounts now online setup show's not configured.

bdbaddog

Already tried restoring a backup from a previous date.
If I go back far enough it seems to work.
backups from last year work
The first backup from 2023 seems to work.

What was the release date for R48.15.

bdbaddog

Looks like 49.22 is already released? I don't get that when I run check for updates.

NotACPA

R49.22 is a Staged Release to a limited nbr of users … to insure it works as well "in the wild" as it did in testing.
Assuming no significant issues, it'll go to "General Release" in the near future.

bdbaddog

I ran into a problem where I could no longer log in in quicken when I tried uninstalling, downloading quicken, and reinstalling it.
That gave me R48.15
Ended up calling support, tried a bunch of items.
Finally I asked if I could try 49.22, and support pointed me to:
https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

I downloaded that, installed, it and my login problem was resolved.
Now reconnecting all my bank accounts to see if that is also resolve by new version.
Will report back here.

bdbaddog

Looks like it's no longer wiping out online settings when I exit.