Last 2 years after trying to add a new account following a rollover to a Roth IRA, Quicken didn't recognize new account and wouldn't download transactions. Now I've had to change user ID and PW and Quicken can't handle it. 4 accounts and Quicken can't download transactions from any of them. Far too many hours on support with Quicken. Created a case with NY Life for Wealthscape and NFS and they say problem is with Quicken, who can't resolve issue.