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ALLY Bank - Unable to download transactions

eschumacher13

I've been sucessfully downloading from ALLY for years. I can still download my transactions from all credit cards. I had a problem in February downloading from Ally. Got a message that I need to contact Ally. It somehow resolved itself. Sometime last week transactions stopped downloading from my 4 Ally accounts. I have reset the accounts. I have also activated and reactivated the accounts. Nothing works. Strange too that when I try to reactivate, I have to do it twice. The first time I go through the process, get the SMS code on my phone, Quicken finds the other 3 Ally accounts, but not the one I deactivated. The second time I try to reactivate, get the SMS code on my phone, Quicken finds all 4 accounts and gives me the option to link to the existing account for the account I deactivated. I finish the process, the account is reactivated, but the account still does not update. WHAT IS THE PROBLEM?

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Patrick Hasenjager

I had the same issue with a single account at Ally this morning. I deactivated that one account, ran a Validate on my file, then reconnected and it started working properly again. Deactivate/Reactivate alone did not resolve it for me either until I added the validation step. Not sure if that was coincidence or not.

I should say, I was a getting a CC-800 (the account was deleted) message prior to the above steps.

eschumacher13

I was not getting an error message. It is as if the Ally accounts do not exist.

I ran the validate and repair. It repaired one account. No action required. It said no read errors. It corrected a problem with an erroneous repeating model. However, the update summary still does not show that the Ally accounts were updated. Let me know if you have anymore suggestion! Thanks. Liz

eschumacher13

Updated status: Although the "One Step Update Summary" does not list the Ally accounts as financial institutions that were updated, the transactions are downloading in Quicken. Maybe the validate & repair did work….

kelnos

I am now getting the CC-508 "popup" error that was reported back in February here

https://community.quicken.com/discussion/7930232/ally-bank-with-2fa-and-then-cc-508-edit

Redeye

I'm getting the CC-508 message on Ally Bank as well. These downloads worked for years and now they don't. Last week it was Wells Fargo, this week it is Ally Bank. I haven't reported it to Quicken because that is normally worthless. The community/users know more about the product.