Quicken repair person

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Karlbpac
Karlbpac Member ✭✭

My 2016 Quicken has been crashing and causing lots of problems.

[Removed-Private Information]

Karl

Best Answers

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    Answer ✓
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    The ability to download into Q2016 was supposed to have ended in 2019. If you've been downloading into Q2016 after that, you got lucky

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Jim_Harman
    Jim_Harman SuperUser ✭✭✭✭✭
    Answer ✓
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    The ability to download has always expired after 3 years or so. Since 2018 Quicken has been sold as a "subscription" where you must renew after 1 or 2 years.

    You can purchase a current subscription, continue using your 2016 data file, and start downloading again. If you allow your Deluxe or above subscription to expire you can still access your data and operate offline but you will see a large message reminding you to renew.

    QWin Premier subscription

Answers

  • Jim_Harman
    Jim_Harman SuperUser ✭✭✭✭✭
    edited April 2023
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    If you post the details here (no personal information) we may be able to help.

    Otherwise, if you purchase a current subscription, tech support from Quicken by phone or chat is included.

    QWin Premier subscription
  • Karlbpac
    Karlbpac Member ✭✭
    edited April 2023
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    My 2016 vision hasn't been working correctly now for about three weeks. First, it wouldn't download my credit card info into my program.

    I reloaded the credit card company, and still, it doesn't download the info, but today it downloaded the credit purchases into my checking account, not my credit card account, Chase.

    I tried to delete the incorrect entry, but I wouldn't delete the incorrect amount.

    Is there a local tech who works on Quicken here in [Removed- Personal Information]

    I used Quicken for years, and there was never a problem, but lately, it has.

    Karl Baeck

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    Answer ✓
    Options

    The ability to download into Q2016 was supposed to have ended in 2019. If you've been downloading into Q2016 after that, you got lucky

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
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    just to clarify what version you are actually runniing - -

    … Help —> About Quicken

    QWin - R54.16 - Win10

  • Karlbpac
    Karlbpac Member ✭✭
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    What does a person do, then? If I purchase a new version, will that correct the problem.
  • Karlbpac
    Karlbpac Member ✭✭
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    I didn't know that; if I purchased a new version, the latest version, would correct the problem?
  • Karlbpac
    Karlbpac Member ✭✭
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    2016 is sead in file menu.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited April 2023
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    still want what is says here -

    including if you have any current "subscription" or if it shows as "expired"

    … Help —> About Quicken

    QWin - R54.16 - Win10

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    Please do HELP, About Quicken and tell us the EXACT product, and BUILD, found there

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Karlbpac
    Karlbpac Member ✭✭
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    Question. I have quicken 2016, and can it be updated for its on the existing program without buying a new program.
    I think I a one-time fee when I purchased it originally. Thank Karl
  • Jim_Harman
    Jim_Harman SuperUser ✭✭✭✭✭
    Answer ✓
    Options

    The ability to download has always expired after 3 years or so. Since 2018 Quicken has been sold as a "subscription" where you must renew after 1 or 2 years.

    You can purchase a current subscription, continue using your 2016 data file, and start downloading again. If you allow your Deluxe or above subscription to expire you can still access your data and operate offline but you will see a large message reminding you to renew.

    QWin Premier subscription
  • Karlbpac
    Karlbpac Member ✭✭
    Options
    Thank you, So would it be best to connect Quicken support to upgrade Quicken's latest version and still save all my information?
    It worked fine till just about a week ago.
This discussion has been closed.