Honda Financial incorrect URL and Email field doesn't allow for long 255 email address

LzhMALpCSFtAykPNV8Un
LzhMALpCSFtAykPNV8Un Quicken Windows Subscription Member ✭✭
edited May 2023 in Download, Add/Update Accounts (Windows)

Is there any plans to properly support the new Honda Financial web site and when entering email and passwords, the email field is too short.

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    How long is your email address and what's the maximum field length allowed?

    Have you tried this yet?

    If your bank recently changed their website or password requirements please read and follow instructions here:

    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit, of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's office of the president.
    • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).

  • LzhMALpCSFtAykPNV8Un
    LzhMALpCSFtAykPNV8Un Quicken Windows Subscription Member ✭✭
    At minimum email length should never restrict anything less than 255 characters. I should have to change email to use a service.
  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Googling "max email address length" I found this information:

    That limit is a maximum of 64 characters (octets) in the "local part" (before the "@")
    and a maximum of 255 characters (octets) in the domain part (after the "@") for a total length of 320 characters

    However, there is a restriction in RFC 2821 on the length of an address in MAIL and RCPT commands of 256 characters.

    Not every database administrator configures their systems to maximum length user IDs or email addresses, to limit wasted disk space that will nearly never be used to its full extent.

    So, how many characters have you been able to enter before the field fills up?
    Have you contacted Honda Financial yet, to discuss the situation with them?

    As far as their new website is concerned, have you looked at this yet?

    If your bank recently changed their website or password requirements please read and follow instructions here:

    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit Inc., of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's office of the president.
    • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).

  • LzhMALpCSFtAykPNV8Un
    LzhMALpCSFtAykPNV8Un Quicken Windows Subscription Member ✭✭
    The setup form within Quicken for Honda Financial America only allows for 33 characters. It just so happens that the Honda Financial America web site allows for more (no limit set).

    I changed my email and I can set up Honda Financial America within Quicken without issue.

    The question is considering the Account setup process for Honda Financial America was 33 characters a function of Quicken or Honda? I was within Quicken doing the setup, unlike other accounts that might redirect me to a web form.

    Let us not even bring into the conversation, email services providing variant (aliases) capability per business given breaches. So you encourage us to use complexity and then do not allow us to use it.
This discussion has been closed.

Categories