Credit Card accounts balances are reversed

skpnsf

Since the last updte some of our crecit card accounts ballances are going in reverse. So, when a charge is made, the ballance goes down and when a payment is made the ballance goes up. The opposite way it should show.

What has happend and how do we fix it?

jacobs

Is the balance in the credit card account negative — red numbers with a minus sign? Or positive — black numbers?

skpnsf

No,, somewhere along the line when Quicken updated, it duplicated payments taking the account way way into the possitive, thus looking like it was reversed. Once I removed the duplicate payments, it corrected the issue.

Thanks for your reply !

jacobs

I was hoping it was something like this, an indvertent payment which pushed the account balance positive. Glad you got it resolved!