Bug w/bank downloads

I saw a few discussions but with no real explanation. Bank dowloads from any bank not downloading all transactions. Also saves as a download rather than downloading directly to Quicken as before. What did Quicken do? It's not the banks.

Now I keep getting a popup to sign in to my Quicken account, but if I close it out I am still in my Quicken account. It also defaults to an old email address even though I have updated my email address since purchasing Quicking back in 1971. What gives?

Getting ready to give up on Quicken and not renew if these can't be fixed.

Comments

  • Roane
    Roane Quicken Windows Subscription Member ✭✭

    I agree - I AM NOT HAPPY

  • Stacey
    Stacey Member ✭✭✭
    Having same issues with Bank of America and express connect. I haven't been able to down load for two weeks. One step update, has no errors, it acts as if it completed. When I go to BOA on the web, there's transactions that did not not download. Today, I got two transactions that downloaded, there's more on the website that didn't. WHAT IS GOING ON WITH THIS???

    Quicken used to be reliable, It's not anymore.
  • Mark1104
    Mark1104 Member ✭✭✭✭

    @stacey - did you try logging out and logging back in to your Quicken account.

    Edit>preferences>Quicken ID and Cloud Accounts.

    Sign in as a different User

    Type "Yes" and log out

    then repeat these steps and log back in as the same user.

    then try OSU asgain. Does it work?

    Otherwise, call Support.

  • Stacey
    Stacey Member ✭✭✭
    What I did, was reset one of the accounts. Now all the accounts have the right ending online balance and it shows at the top of the account that the download date is 5/19 instead of 5/3. I saved your instructions for the next time. I never had problems with Quicken till the banks changed to this express connect. It's not express, for me anyway.
  • kloach0315
    kloach0315 Quicken Windows Subscription Member ✭✭

    Having same issue, use Chase Bank, started looking for Quicken replacement. Won't renew subscription unless they can fix issues, did you change who does your IT work?

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