Unable to pay subscription since expiry



I am now unable to pay the subscription fee to renew - every time after I entered my credit card details or to go through Paypal, the order does not proceed.

Please help.



  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited May 2023

    I'm, sorry, but you need to call Quicken Support on the phone during posted hours of operation and request help. They are the only ones authorized to resolve subscription - related issues. Users at the Quicken Community can't do that for you.

    Quicken Support:

    • To contact Quicken Support, please use this link only: https://www.quicken.com/support#contact-support and select Chat or Phone support.
    • The phone number can be found at the support website.
    • To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com See
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭

    just curious - are you located in the US ?

    does your credit card info / address / zipcode have anything "unusual"

    QWin - R54.16 - Win10

This discussion has been closed.