Home Depot to Quicken fix

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jzahrndt
jzahrndt Member ✭✭
edited June 2023 in Errors and Troubleshooting (Windows)

I noticed that event though Quicken was connecting, it wasn't updating. I started a new file as other accounts were doing the same. Everyone was fixed in the new file, except Home Depot. Looking at the other threads and trying with no luck, I called Home Depot support. The Agent I talked to said I needed to go to

https://homedepot.com/mycard

and make sure my login was established there Once I did that I was able to establish my connection using my new login/password for the Home Depot Consumer Credit card (now updating properly) and not my former account information used before that used the old (still needed for their home site) login info.

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Have you tried this yet?

    If your bank or credit card company recently changed their website or password requirements please read and follow instructions here:

    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit Inc., of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's office of the president.
    • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).

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