Hello @612randy,
Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.
Are you receiving an error message? If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.
I look forward to your response.