Vanguard brockerage download stopped

scchoi

Until a month ago, I had no problem downloading a Vanguard brokerage account and a cash account in my Quicken Deluxe (Win). After updating the software with another yearly subscription (from April 2023), I cannot update the brokerage account while the cash account is updated.

Deactivating and reactivating online access adds only to the cash account. The Action column after entering US/PW shows the nickname in Quicken but "Don't add to Quicken" for the brokerage account. Downloading the QFX file and loading it results in the same problem.

What went wrong?

Tom Young

Try disabling both Accounts from downloading, then do Edit > Preferences… > Quicken ID & Cloud Accounts > Sign in as a different user

(you simply sign out and then sign in again with your Quicken ID and Password)

That might work.

scchoi

Thank you for the prompt suggestion!

I followed the suggestion, but it did not work. After another search, I found a solution. I deleted the problem account—not from the left accounts pane, but from "Tools> Account List." And then reconnect/add the account. Deleting from the left pane keeps the ghost copy of the account, which is still "active" but not functioning. I needed to delete that and start fresh new.