This seems to be a fairly regular issue with BoA. I'm posting here to see if others are seeing this again or is it just me? This account has not reconciled starting last Friday or so.
Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached, a screenshot showing the pending transactions on the financial institution website, and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation. Please also include in the description the name of each affected account along with the dates of the pending transactions in each affected account.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience!
Thank you.
(CTP-6922)
[Merged Post]
yes been going on for a week now and no fix.
Yes same problem here; showing an online balance that includes pending transactions. Unable to reconcile against the online balance.
Thank you for reaching out to share the iss that you are experiencing.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation. We also have a few questions (seen below) that would be helpful in assisting our investigation if you could answer them (if you are uncomfortable sharing the answers in this thread, you are welcome to add them to the description box located in the same area when you are submitting logs).
Account Type:Account Name:Actual Online Balance:Online Balance w/ Pending Transaction:
Please let me know once you have done these things.
Report a problem submitted.
As for your questions this does seem to be affecting only one of my BoA Adv Plus checking account. I have two.
I won't put exact numbers but let's say the online reconciled balance is around $500 than the online balance with Pending transactions. I included the screen shot from Quicken.
Hello @rydogg1,
Thank you for providing more information to further assist us in our investigation!
The in process transactions have been [mess]ing up the balance for about a week. I've begun to just accept the adjustment and then delete the transaction. Issue only occurs with BofA after updates by either Quicken or BofA.
This is not a Quicken problem.
This is not a B of A problem.
This is user error.
Stop trying to reconcile daily to online balances. This is not the proper way to reconcile.
Reconcile monthly against B of A's monthly statement. You will find it to be much less work and aggravation and it works perfectly every month.
Dude it's a feature of the software and the "proper way to reconcile," is old school. I like to know what's clearing my account daily for better budgeting.
@rydogg1 , reconciling doesn't add any information to your register. The information you seek is already there in the form of the "c"leared transactions. Changing the "c" to an "R" is a Quicken-side update and is not adding any information from the bank.
You should be able to reconcile when ever you want to online balance.
That is not user error. It is a side effect of the switch to EWC+ and should be fixed if possible. BofA sends the balance and it sometimes includes some pending transaction. My work around is to click Finish Later and try the next day.
(I have not reconciled to a paper statement in 15 years)
I'm having the same issue with me having to "reconcile" BofA pending transactions in order for the Quicken download to match. I've seen in other posts that this is not just BofA. Chase customers are also facing the same issue. I hope Quicken gets this worked out soon.
I normally run Quicken after the Stock Market closes to capture the stock data. Yesterday however I ran it around 8PM. Much to my surprise, Q reported a significant difference between what Q saw in my Checking Account at BofA and the Bank's balance... Almost $900 and that caught my attention. Checked to see if a check that size was written.. nope. Went on-line to BofA... and the reason was clear. Bill Pay was processing, 3 payments... and those 3 did not appear in the checks that Q took down. My balance compared to what the bank showed before these 3 were in process. However, what Q saw as my balance was what the Bank had after it would have processed the 3 Bill Pays. It is my Available funds value... which makes sense if I were to try and write a check or make a withdrawal at an ATM I guess? However, this messes up Q? Is there a way to specify only checks/Bill pay completed, not in process?
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This causes issues when reconciling as it will download cleared transactions and when reconciling with Pending Balance it always says update balance as there is a difference and then I have to manually delete the balance update as it is wrong. The way it used to work is that when reconsiling it would show the missing difference to cleared balance so you could reconcile properly. I have seen other posts that this is because Bank of America is sending the Pending balance but that causes the issue. I know quicken tried to implement a sync of Pending transactions but that causes issues as well as they are subject to change i.e waiting for tips etc. It would be nice if Quicken and Bank of America could coordinate that if you choose not to use pending transactions it would only sync cleared balance.
I have doubts that there is any way to fix this. Just a side effect of the Banks mandated switch from the very reliable old method of DirectConnect to the new EWC+ . Several banks including BofA include some pending at various times of the day in their online balance.
The result is that Quicken just receives the download that bank sends. If the bank sends a balance that the bank is including in it's online balance, there is no way for Quicken to figure that out.
The only solution is to click finish later and try on a later date.
FYI, user Greg Brown has found a pertinent clue in log files. Note you have to click on the blue date/time to link to the referenced comment.
The fact that there is something in the SYNC log and since it was working better for a few versions seems to indicate it "may" be possible to fix the issue IF they coordinate with the FIS.
I'm having the same problem. I'm now doing what Patti G is doing - selected the cleared transactions in the registry and manually reconciling. Not ideal. Hopefully they will fix soon
BTW: I have the same issue with my USAA credit card for months. It will eventually auto-reconcile on Sunday even though there are still pending transactions (???)
Hello @alan3mo,
Thank you for joining the discussion. This issue has been forwarded to the proper channels. I would encourage you to contribute to the investigation by sending a Problem Report, which you can do by going to Help>Report a Problem and filling out the requested info. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
The USAA issue you mention is already a known issue. You can see the discussion on it by clicking this link.
Same issue with Bank of America after update
