Account download updates not working for many months

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Paul3
Paul3 Member ✭✭✭

Account download updates have not worked for many months now. The Update process will go through the motions and indicate new transactions have been downloaded, but no registers update.

I have to go into "Change Account" and reselect the connection, re-enter credentials, re-associate accounts from the provider to Quicken accounts, EVERY TIME I do an update. Doesn't seem to matter if it's a Direct Connect or other connection type.

I can see the passwords in the Keychain Access app, and I can see them update when I run through the process in Quicken. I've tried deleting them per instructions from Quicken, but that was a one-time fix that didn't hold.

There seem to by myriad download problems across myriad financial institutions, banks, and credit card providers. Is there a core set of troubleshooting steps, log entries to look for, etc?

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation (after the holiday weekend) and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only: https://www.quicken.com/support#contact-support and select Chat or Phone support.
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    • The phone number can be found at the support website.
    • To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
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