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CC501 when trying an update after updating QW program (Schwab only?)

Stu

Got a CC501 after updating QW to the latest release (R49.33). FAQ says to contact Quicken Support but all that does is send me here. Online update stuck at "Updating Account" in all accounts and no way of aborting the process.

Update: Force quit Quicken and reloaded. Tried updating individual FI accounts one at a time. They all worked (3 different banks) but Schwab froze and I got a CC501 again.

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Comments

Quicken Anja

Hello @Stu,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, please review this support article regarding error CC-501.

As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

On the support page, click Chat With Us to chat live with an agent or Call Us to be provided with our phone support's phone number.

Thank you!
Please, click here to review Quicken Support's hours of operation.