One transaction will not sync


I have one transaction that will not sync. Quicken won't let me do anything until I resolve this issue.


  • Frankx
    Frankx SuperUser ✭✭✭✭✭

    Hi @rbwallis,

    Welcome to the Quicken Community!

    I am asking the Quicken forum moderators to adjust the title of your post to reflect the issue (instead of your name) so that fellow Quicken users can address your problem(s). However, we are still going to need more details from you before we can do that.

    Can you please give us more information, such as:

    • In which type of account in Quicken does this problem occur?
    • Which financial institution is involved in this problem and what type of account is this (bank account, brokerage account, credit cars, loan, etc.?
    • When you say "will not sync" please explain exactly what that means…
    • What version of Quicken are you running?
    • What error code or message are you seeing that relates to this problem?

    The above info will help us to help you.



                            Quicken Home, Business & Rental Property - Windows 10-Home Version

                                             - - - - Quicken User since 1984 - - - 
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  • rbwallis
    rbwallis Member


    I'm trying to sync transactions entered in Quicken Mobile to Desktop, and I get this error message, "The desktop transaction...was not synced"
    This is a checking account. The bank is Safe Federal Credit Union.

    The desktop version is 2011. I have tried restoring from cloud, but all it does is remove recent transactions, and still the same error.

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    edited June 2023

    Can you download into Q desktop from your CU?

    Also, there are multiple entries for SAFE in FIDIR.TXT. When you do TOOLS, Account List … which shows as the Financial Institution adjacent to your account?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • rbwallis
    rbwallis Member

    I don't download from the CU. I only want to sync desktop with the mobile app. The bank is Safe Credit Union Checking. It's in Northern California, if that helps.

  • UKR
    UKR SuperUser ✭✭✭✭✭

    Recommend you reset Sync to Cloud
    • Log out of your mobile app, then do this on your desktop / laptop:
    • Go to Edit / Preferences / Mobile and Web
    • Click the "Reset your cloud data" link and follow the instructions until it is complete.
    • Sync your desktop file to the cloud
    • Now log back into your mobile app and retrieve the new sync file

  • rbwallis
    rbwallis Member

    The last time I tried to reset my cloud data, I lost transact in my desktop and had to manually add them back in. What actually happens when you reset?

This discussion has been closed.