Chase Visa Stopped Downloading Transactions in Quicken

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Tim Johnson
Tim Johnson Member ✭✭✭
edited July 2023 in Download, Add/Update Accounts (Windows)
Hello,
The last transaction downloaded from Chase Visa was on 5/26/2023. My Chase Visa account shows many transactions since then which should have been downloaded by now. Quicken is using Express Web Connect. Is this a known issue?
Thanks,
Tim
Tim Johnson, using Quicken since 1993.

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  • splasher
    splasher SuperUser ✭✭✭✭✭
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    One possible solution is to do Edit→Preferences→Quicken Id→Log in as different user

    2020-04-19 13_06_16-Pref-qid-26-14.png

    Not a guarantee, but a possible solution.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Tim Johnson
    Tim Johnson Member ✭✭✭
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    Splasher, I'm using the Windows version of the Quicken program on my PC. All my other Express Web Connect accounts are getting transactions. It's only Chase Visa that is no longer downloading. There are no error messages when I request to update transactions.
    Tim Johnson, using Quicken since 1993.
  • splasher
    splasher SuperUser ✭✭✭✭✭
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    Fine, don't try to see if it will fix your issue, that is your choice, but you'll never know if you don't try.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Tim Johnson
    Tim Johnson Member ✭✭✭
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    The problem seems to be that Chase ignored the Express Web Connect handshake and no error indication was returned to Quicken. I used the Edit Account Details to deactivate the connection, then reestablished it. The expected transactions were immediately downloaded.
    Tim Johnson, using Quicken since 1993.
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