How to enable an account for Check Pay

nancy@
nancy@ Quicken Windows Subscription Member ✭✭
edited July 2023 in Paying Bills, Online Billers & Reminders (Windows)
We have been using Check Pay for some time successfully. It has stopped working. We notice that Quick Pay is enabled for our checking account, but Check Pay in not enabled.
When we click on Enable.....we get "could not set up an account". It was enabled for some time. Not sure what happened. Maybe I should just disable and re enable. but, it won't let me disable because there are payments pending.

any ideas? thanks much

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

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  • whodiini
    whodiini Quicken Windows 2017 Member ✭✭✭✭

    Same thing happened to me. Started after R41.10 (41.10 worked, releases after that stopped working). Never worked since. The only thing that got it working again was to delete quicken completely from my system, reinstall and then mondo update to R41.10, then enable checkpay worked. Then update to latest version, which fixes the disaster of the R50.5 update. Checkpay is unreliable, so I stopped using it and pay checks thru my bank which has a robust and free capability.

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