How to enable an account for Check Pay
When we click on Enable.....we get "could not set up an account". It was enabled for some time. Not sure what happened. Maybe I should just disable and re enable. but, it won't let me disable because there are payments pending.
any ideas? thanks much
Answers
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If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.
Quicken Support:
- To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
- Support is only available during posted hours of operation
- The phone number can be found at the support website.
- To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
- If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
- Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
- Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.0 -
Same thing happened to me. Started after R41.10 (41.10 worked, releases after that stopped working). Never worked since. The only thing that got it working again was to delete quicken completely from my system, reinstall and then mondo update to R41.10, then enable checkpay worked. Then update to latest version, which fixes the disaster of the R50.5 update. Checkpay is unreliable, so I stopped using it and pay checks thru my bank which has a robust and free capability.
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