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Balancing Statements

Lovemyfarm

How does Quicken keep changing the balances" from" my paper statements I get? January thru May, I get my statements, and everything balances out perfect. The beginning balance on my statements always matches my Quicken. Then today I get my statement for June, I go to Quicken to balance and Quicken has changed my starting balance. I'm so frustrated. If I click Adjust to let Quicken make change I am able to balance my checkbook,, but hate these odd numbers in there. So after I balance and all looks good I can close out, next day I can go back in to just see what my beginning balance will be for July and it is 'Wrong" That fast! The Quicken balance keeps changing. I never know what it will be from hour to hour. It seems to me that once you balance and save and close out - that ending balance will stay the same NO MATTER what. So what gives??? Each month I can't sit here doing corrections having all these amounts of money taken out of my check book.

Also I have tried deleting and voiding a duplicate check I wrote , but Quicken puts it right back in there . This was from December 2022 - when I messed up and entered a check twice, I keep trying to delete it, but when I go to balance my check book , Low and behold Quicken has put it back in there. I always "SAVE" my quicken - doing back up after each use so since everything balances out perfect, I want it to stay that way and save it.

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Comments

UKR

The Sync process has been suspected of a number of weird happenings with Quicken.
Could your problem with the duplicate check reappearing like magic be caused by Sync?
For the time being I recommend you Stop Sync until the programmers tell us in a future release update that the problem has been fixed.

How to turn off Sync to Cloud for the current data file

Go to Edit / Preferences / Mobile and Web
Change the Sync radio button (or slider) and set it to OFF

Lovemyfarm

UKR - thank you so much for that bit of information. Mine was already turned off. I do not use Mobile/web at all. I don't even use my bank. I just use for personal home use. I'm old fashion and want my records for my eyes only and balance statements with a paper statement I get in the mail. I have been wondering "IF" this is a quicken problem. I had been using old quicken from 2017 I think, and it was doing crazy things also. So I thought "Ok I'll pay and get the newest program" and seemed to "WORK" as everything was going great since January. Now I'm back to this nightmare of my "Starting balance " is always off $499.20 it seems. Even after I have Quicken "Adjust it" to match new balance - I go back in to do the next month and that starting balance is off again $499.20. It is the most crazy thing ever and that Check continues to show up from Dec. 2022. Remember Microsoft Money? That was the best program on the market in My opinion. And it has been down hill since Quicken took over. But thank you for responding!

UKR

Was Sync ever turned on on your Quicken data file? If so, that might explain the problem.
Sync is suspected to have changed the account's Opening Balance transaction. It shouldn't have …
To correct this problem,

Delete any Balance Adjustment transactions you ever entered into your register.
Next, review the account's Opening Balance transaction: There should only be one … the oldest one by Date. Most accounts are started when you open the account with a $0.00 initial balance (followed by your first deposit transaction).
If the OB is non-zero … is the amount equal to the difference you're having issues with?
Edit the OB transaction amount and adjust the amount by that difference.

If you can't figure out what the correct OB (from years back) should be:

Restore an old backup of your Quicken data file that was taken before this problem first occurred. Restore it to a file name different from your active data file.
Open that old restored file and make a notice of the account's OB.
Switch back to the active data file and edit the OB to that amount.
Does your account now reconcile correctly?

P.S.: Some users suggest that you edit the OB transaction again and put the correct OB balance amount into the Memo field, for safekeeping.

Lovemyfarm

No Sync was never turned on. Why would it work fine Jan - April - then May comes up with wrong starting balance? Just makes no sense.

Tom Young

The Opening Balance of Accounts getting changed when downloading seems to be an issue that comes up from time to time and recently been a topic of discussion again. About the best you can do here is to make a Memo entry in that Opening Balance transaction as to the correct amount, and then look at that Opening Balance transaction first when you're having reconciliation issues, correcting it if needed.

Snowman

@Lovemyfarm I am like you in that I will always reconcile to a paper statement. Is this happening in just one account or all accounts? If it is just one account that account may have become corrupted in a way that Validate and Repair can not find. Seven years ago my main checking account started to exhibit a similar behavior. When was the last time you validated your file. Have you tried this since this behavior began? Have you ever had a transaction for $499.20 in the account in question?