Why is Quicken blocking account access when I just renewed & got confirmation email.

gleninalaska

I just renewed my Quicken online (Mac) account and got confirmation email of my purchase from Quicken. When I try to open my account the account window tells me my account has expired and blocks access and invites me to pay again to renew the account.
When I try getting in to my account a different way Quicken says I need an access code and that the access code is in my confirmation email. There is no access code in my confirmation email.

Boatnmaniac

You need to contact Quicken Support by Phone or Chat to get this resolved: https://www.quicken.com/support#contact-support .

UKR

Being a Quicken Canada user, did you log in to your account at quicken.com using https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada)?
I believe you should have logged on to the Canadian account page to renew.
If you didn't … only Support will be able to unravel that.

gleninalaska

thanks UKR. I live in Alaska, so I’m not a Canadian user.