Quicken trying to update when I'm trying to view an investment account

nysalc

The one step update works fine, but when I try to view an investment account Quicken goes to an update screen I've never seen before and hangs. There's a button to stop update which doesn't work. The only solution is to go to Task Manager and shut down Quicken.

This is happening both with eTrade and 1 account at JPMorgan Chase. I've shut down and opened Quicken back up multiple times and it's still happening.

NotACPA

I'd suggest that you contact Q Support, via the link at the top of this page, and let them share your screen to diagnose this.

ml8675309

I am experiencing the same exact problem you described above. Just started recently.

q_lurker

See if this alert applies

https://community.quicken.com/discussion/7936597/new-6-21-23-quicken-becomes-unresponsive-for-investment-accounts-in-update-status-display

You may want to revert to a prior release until that is fixed.

mshiggins

This is the main discussion on the issue and latest posts indicate that version 50.14 fixes the issue:

https://community.quicken.com/discussion/7936553/quicken-becomes-unresponsive-quicken-status-update-displays