Farmers Insurance Federal Credit Union - can't connect to download transactions

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rgostl
rgostl Member ✭✭

Farmers Insurance Group Credit Union (FIGCU) has a new online platform. Their previous platform, which I used to be able to download transactions to Quicken, is no longer operational. The login ID is different. I believe that Quicken is directed to go to the old platform site when I want to set up the accounts again, connected to the new platform.

Followed Farmer's instructions to delete one step update and financial institution info. Then went to Online Service, Set Up Now. Search for Farmers Insurance Federal Credit Union, enter my user name and password and then a prompt comes up to verify my account letting me select from my email (which they show correctly, or by text to my phone, which they show correctly) but I never get an email or text with any code to enter. If I click NEXT I get the message that "Quicken has encountered an error, it's not your fault. Quicken is having trouble connecting to Farmers Insurance FCU".

Farmer's website shows no way to download transactions directly into Quicken, as far as I can tell. And yes, their new website is not much better than the old one which wasn't any good!

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @rgostl,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    I look forward to your response.

    -Quicken Jasmine

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  • rgostl
    rgostl Member ✭✭
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    Here is a screenshot.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @rgostl,

    Thank you for providing that screenshot.

    Due to the nature of this error message, we recommend reaching out to Quicken Support directly for further assistance as an escalation may be in order.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I do apologize that we could not be of more assistance.

    -Quicken Jasmine

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  • lagunajim
    lagunajim Windows Beta Beta
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    Hello. If you call Farmers support they tell you that they are still working on getting the Quicken link working to the new system, and they ask for our patience.

    They are very much aware of the issue.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @lagunajim,

    Thank you for joining this thread and for sharing this information so that other users may find it!

    -Quicken Jasmine

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  • lagunajim
    lagunajim Windows Beta Beta
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    Update: FIGFCU has made progress with two-factor authentication now working, however a few bugs remain. Credit card accounts are coming down labeled as 'Checking" not 'Credit Card', and the balances are coming as a positive number and not a negative.

    I'm sure they will continue working with Intuit which is the connection provider toward a resolution.

This discussion has been closed.