Renasant bank

Options

can't download update to Quicken

OL-221-A and OL-221B ARE WHAT QUICKEN REORTED

RENASANT UPDATED ITS ONLINE BANKING

Comments

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Options

    Which exact bank entry name are you using in Quicken - there are 2 listed -

    13590 13590 13590 Renasant Bank - BIB
    https://www.renasantbank.com/ 901-312-4000
    https://www.renasantbank.com/ ACTIVE
    BANKING&WEB-CONNECT

    06726 06726 06726 Renasant Direct Connect QN
    http://www.renasantbank.com/ 662-680-1001
    https://cibng.ibanking-services.com/cib/CEBMainServlet/Login?FIORG=774&FIFID=084201294 ACTIVE
    BANKING,ACCOUNTINFO&DIRECT
    BANKING&WEB-CONNECT
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

    QWin - R54.16 - Win10

  • gmakow
    gmakow Member ✭✭
    Options

    having the same issues since Renansant updated thier website

  • gmakow
    gmakow Member ✭✭
    Options

    using Renasant Direct Connect QN

  • johnwilliam
    johnwilliam Member
    Options

    if you can figure it out please let me know

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Options

    For reference and tracking, an Announcement was posted here:

    Have you tried this yet?

    If your bank recently changed their website or password requirements please read and follow instructions here:

    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit Inc., of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's office of the president.
    • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).

  • Mareks
    Mareks Member ✭✭
    Options

    I am experiencing the same problem. I chatted and sent secure message to Renasant on July 1st. No update and still shows as an Open item. I looked at the export XML and there is a difference in the layout as in the new layout use end of line tags so it displays the tags on each line. The old was just strung together but I also noticed the ORG tag is completely different.

    Old export had <ORG>Metavante CIB

    New Export <ORG>Renasant Bank****

  • Mareks
    Mareks Member ✭✭
    Options

    I am only having an issue importing the new export file. Quick connect is working for on my biz accounts.

  • paperpusher123
    Options

    Tried to activate downloads again today using direct connect (not BIB) with my regular login information; not a PIN code as requested in the message on the righthand side of the login/activation window. My credentials were accepted and lead to a prompt for a verification code. Code came through and keyed it in, hit enter. No joy. I was given the alternative of inputting my transaction information manually or trying again. Activation did not work the second time. Figured I'd give it few more days.

    I've tried exporting .qfx and .csv files with no success either. Any one had success?

  • hman36
    hman36 Member ✭✭
    Options

    Yes I am getting the same prompt for two factor authentication but it still errors out after that:

    Please try again later.

    Care Code: FDP-101

    Details:
    CP_SCRIPT_ERROR
    General error. supporting till OTP

This discussion has been closed.