not downloading transactions

FayeJax
FayeJax Quicken Windows Subscription Member ✭✭
edited August 2023 in Errors and Troubleshooting (Windows)

I've deactivated and reset my credit cards (multiple banks) multiple times now. No transactions past 6/22 will download. But I'm not getting any error messages. I've also tried validating the file. What else can I do?

Answers

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭

    At the top of your account registers, just beneath the account name, does it show the last download date/time and the connection method (Direct Connect, Express Web Connect or Express Web Connect+) similar to what is highlighted in yellow this picture?:

    image.png

    Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home

  • FayeJax
    FayeJax Quicken Windows Subscription Member ✭✭

    yesterday's date is there for some accounts, but not the ones I've just unsuccessfully tried to reconnect multiple times.

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited July 2023

    It sounds like your runtime.dat file might have been corrupted. You can read more about this and how to resolve the issue here:

    https://community.quicken.com/discussion/comment/20352107#Comment_20352107

    (If you wish to read the complete thread, click on the Apr 1, 2023, date just to the right of "Boatnmaniac".)

    Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home

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