Bills & Income Settings Won't Save
About 3 weeks or so ago my Due Date setting in Bills & Income changed from what I've had it set for 10 years or more, 90 days, to 14 days. Not excited so I changed it back to 90 days. Closed Quicken and the next time I opened it, it was back to 14 days (see attached jpeg). I tried it over and over and it kept changing back so I contacted support. Was on the phone and screen share for over an hour at which time the agent made many attempts to fix it. No Fix. So at that point the agent said "I hope the next update fixes it" and ended the support session. Well, I wanted to work with them so I waited for the next 2 updates and still it is not fixed. So I figured I'd contact them again for help. Meanwhile I get an email from them telling me {"Ticket ID":"10324062"} is closed. I'm like "what the heck, closing a ticket without fixing the problem?" I'm a 15-20 year Quicken user and this is quite disgusting to me. Anyhow, if anyone has any ideas how to fix this it would be greatly appreciated. I was going to contact support today but it's the 4th and I guess they're closed.
Thanks for any help
Jerry
Answers
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The main discussion on this issue is here
and there is an active Alert on this issue here
QWin Premier subscription0 -
I too experience this issue and would like it to go back to the past approach of maintaining the setting across restarts.
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I wonder why the agent on the phone with me didn't tell me that it was under investigation instead of hoping the next update would fix it.
erry
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Please stay tuned and follow this announcement:
To "follow" a discussion, idea or announcement select it to open it and click the flag icon to the right of the title line.
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