An error occurred. Unable to check for updates.

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bthorne12n
bthorne12n Member

I tried to open Quicken version R50.16 on my Windows 11 laptop and have received the message "An error occurred. Unable to check for updates, the server file failed to load."

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    In case of Patch installation error "Server file failed to load … Index and length …"

    please follow instructions here: https://www.quicken.com/support/patch-error-unable-check-updates-server-file-failed-load

    If the error message is about a file named "wyserver.wys", the problem is the Windows User Account name. If your Windows User files are located in a folder named, for example,
    "C:\Users\John Doe\..." (with a blank space between John and Doe)
    you need to create a new Windows User Account with Admin privileges and a name that does not contain a blank space, e.g., "John". Use the new account to install or update Quicken. Afterwards return to using your regular Windows User Account for running Quicken and doing all other work, as usual.

    If the user name is not the cause, try to enable and use the hidden Administrator account.
    See https://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/ how to do that. Supposed to work in all Windows versions.

    At your next migration to a new Windows version I recommend changing the username to remove the blank space. It appears to be a holdover from old Windows versions using the obsolete "Documents and Settings" folder structure.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @bthorne12n,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    I look forward to your response.

    -Quicken Jasmine

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