OSU fails completely on one of my two Quicken files, though it continues to work on the other.

Boudinot
Boudinot Quicken Windows Subscription Member

I recently restored a saved older version of the file to check a different issue, then moved back to the current version. Since that time OSU has never worked at all with that file, though it still works fine with others. Hoping for a quick log or registry fix…. Help?

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Elaborate upon what happens

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Boudinot
    Boudinot Quicken Windows Subscription Member

    Tools → One Step Update… → Enter Vault Password → Update Now. I get the first screen for a couple seconds, the second for about one second, the third for a few seconds, then it goes away. Only Fidelity updates; nothing happens to the others. One Step Update Summary shows Fidelity just updated but all others show the last successful OSU date as 6/29/2023. Switching to another Quicken file I OSU works fine - it's just with this file.

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Where is the problem file stored?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Boudinot
    Boudinot Quicken Windows Subscription Member

    The file with an issue and the one that works fine are side by side in the same location: C:\Users\<username>\OneDrive\<filename>

  • volvogirl
    volvogirl Quicken Windows Other SuperUser ✭✭✭✭✭
    edited July 2023

    yeah One Drive is known to have problems. Try moving your file to the Hard Drive C:drive under Documents in a Quicken folder.

    I'm staying on Quicken 2013 Premier for Windows.

  • Boudinot
    Boudinot Quicken Windows Subscription Member

    Moved file to C:\Documents\Quicken - same result, no OSU

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