Why can I not import data from Financial Institution (Citizens Bank)?

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My Bank, Citizens Bank, updated their web site and I can no longer download my account information. I receive the following message when I try to import it into Quicken.
"Quicken is currently unable to verify the financial institution for this download. Please try again later.
I receive this message every time I attempt to import the data.

Best Answer

  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    Answer ✓
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    There probably more than 50 entries in the fidir.txt file that have "Citizens Bank" as part of their name so it's pretty much impossible to look at that list your your "Citizens Bank" to try and figure out what's going on here. My GUESS here is that your "Citizens Bank" uses Express Web Connect (EWC) for downloading information into Quicken and that the update of their web site is causing the problem.

    With EWC, as I understand it, if a bank makes changes to their website they need to inform Quicken so that the aggregator of the information - Intuit in this case - can re-write the "script" (small program) that actually logs into the bank and gets the information needed. You might want to contact the bank and tell them about the problem, or go to Official Quicken Support

    https://www.quicken.com/support#windows

    and and explain what's going on here. IF my guess is correct THEN the script that gets the information needs to be re-written.

Answers

  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    Answer ✓
    Options

    There probably more than 50 entries in the fidir.txt file that have "Citizens Bank" as part of their name so it's pretty much impossible to look at that list your your "Citizens Bank" to try and figure out what's going on here. My GUESS here is that your "Citizens Bank" uses Express Web Connect (EWC) for downloading information into Quicken and that the update of their web site is causing the problem.

    With EWC, as I understand it, if a bank makes changes to their website they need to inform Quicken so that the aggregator of the information - Intuit in this case - can re-write the "script" (small program) that actually logs into the bank and gets the information needed. You might want to contact the bank and tell them about the problem, or go to Official Quicken Support

    https://www.quicken.com/support#windows

    and and explain what's going on here. IF my guess is correct THEN the script that gets the information needs to be re-written.

  • Robin H.
    Robin H. Member
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    Thank you, I will contact the bank support team.

This discussion has been closed.