Home Depot - CC-502

System
System Member admin
edited August 2023 in Errors and Troubleshooting (Windows)
This discussion was created from comments split from: How to connect to Home Depot Commercial Credit Card to download transactions.

Comments

  • Don_g
    Don_g Quicken Windows Subscription Member

    I'm having a similar problem downloading Home Depot transactions. I had been downloading Home Depot transactions since 2007. Since late last year (2022) to early this year (2023) I've not able to download Home Depot transactions. When I go to the reset online services that account, I end up with "Opps. There's a connection problem. CC-502" In other words, I had been able to download transactions, but at some point, a Quicken update took that ability away. When will Quicken issue an update to fix this problem?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Don_g,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error CC-502.

    Hope this helps!

    -Quicken Anja
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  • Jeffeory
    Jeffeory Quicken Windows Subscription Member

    I'm sorry but the support article is absolutely not helpful.

    I've been getting the same error, and for a subscription service that I have to keep paying for each year now, the list of problem accounts keeps growing and growing.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Jeffeory,

    Thank you for joining this thread!

    We recommend that you reach out to Quicken Support directly for further assistance as an escalation may be in order.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I do apologize that we could not be of more assistance.

    -Quicken Jasmine

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  • cpscholes
    cpscholes Quicken Mac Other Member ✭✭

    I have the same issue!! After months of my Lowes Commercial card not connecting, which finally got fixed after 3 + months, now my Home Depot Commercial card doesn't connect anymore. What in the world is happening??? .

This discussion has been closed.

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