Access to Prudential/Empower retirement account error OL-301-A
Answers
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it looks like somebody is testing
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Back to erroring, but with a different one today.
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Still no historical transaction downloads for me. Maybe your issue is different? This issue started in July.
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Is this ever going to be fix?
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So far no change. The connection error is gone but they are not uploading transactions. July 24th is the first day I contacted them about the problem. So it's been 6 weeks. They did solve the connection problem. Maybe they will solve the transactions problem soon. Let's hope.
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Still no transactions downloaded. Please give an update on this issue.
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Hello ALL
Has anybody been able to download transactions yet?
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Nope, and no update from Quicken in a month.
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My managed fund only has quarterly fees so I haven't had any transactions that needed to be downloaded. Last download was July 18. I'm no longer getting the OL-301-A connection errors and valuations are updating daily.
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Just wait dbaylen, you'll be impacted soon. 😒
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I keep getting error OL-304-A. It says that my account is not recognized. Any ideas?
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This is completely unacceptable. I have not changed anything on my Prudential account setup in Quicken and it continues to not recognize my account. Is this because of the Empower transition? It would be nice if it no longer works with Empower for customers to be notified rather than hoping it will just be fixed.
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From my last message (Aug 29) I was able to download (106 transactions) but nothing got registered in quicken data - I tried again today (Spe 8) - it says One step Update - 0 transactions - but I lost the original 106 transactions
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This seems to be turning into a train wreck…
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Just keep calling empower - I just did - they do not have an ETA when to fix this with Quicken
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@Quicken Jasmine can you please provide an update? The "known issues" thread has not had an update in a month.
Given that Prudential uses direct connect, is it fair to say the issue is definitely on their side? Is Quicken escalating this to them - have they provided any ETA?
Thanks
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download complete but no transactions were downloaded. this has been happening for last two months
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@drinkingbird, I couldn't agree more. [Removed - Speculation] What a joke.
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I have notified to Quicken, and also talk to Prudential-tech support. no update on issue or solved. Need to report to the Comsumer Bureau for failure of addressing issue that we are paying for services.
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Back to no error, but no transactions. A phone call to Prudential was a complete and utter waste of time. 😕
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I was finally able to connect, but no transactions downloaded (only balances of each fund). Also, it keeps creating a new investment account even though I’m trying to set up online services from within the existing account. What a mess!
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Can someone please tell me if the account number format has changed in some way that is possibly impacting my ability to even connect? I have used the format below for years and my account is no longer recognized. Thanks.
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The Empower website still links to the same account number steps but I get the same "account not found" error like everyone else. Go to Help → Contact Support → Log Files → OFX Log and you can see the log files. Quicken connects and authenticates just fine but gets the account not found response so something obviously changed. GnuCash is failing to download too so it doesn't seem isolated to Quicken.
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I'm still using that format and I don't get an error but also no transactions. Once the error went away it did start saying my balances/holdings were updated as of that day, now it is just blank, just says "as of" then nothing after it.
When I did compare to register just now, it showed 2 funds matching online and in quicken, and 3 that were off. Looking at my register, I see two transactions that I entered manually had the fund changed on them. Manual entry has been very buggy so not sure if it happened then or if a download changed them. Once fixed all my quicken holdings do match the holdings downloaded from pru, so it appears just transactions aren't downloading, but balances are.
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I am still using that format and I do not get an error but also no transactions downloaded since this started. Once the error went away, my holdings data was matching between quicken and pru, as I've been entering my transactions manually. I did notice just now when comparing, a couple funds were off, and discovered some of the funds had been changed on a couple of my transactions. Manual investment entry has been very buggy for a while now, so not sure if it happened then or if one of the downloads somehow changed it. Once I fixed those all holdings were in synch.
Oddly it says balances "as of" then just blank, no date. When the error first went away it was the current date, now just missing. But the balances do seem to be updating, just not the transactions.
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Various things on the prudential website have been giving errors. I think they're just totally messed up. For a while even clicking the "using quicken" link was a 404 not found (back to working now). Now if I try to export more than a few months of data to CSV or XLS it gives error 500.
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Just some information for those still suffering from this problem as I am. I downloaded ProperConvert (using the free version) and then download each day's transactions - for me every 2 weeks - as an XLS file. A little massaging of the file, ProperConvert will then convert it into a QFX file and import to Quicken.
Just a tip if you don't want to manually enter each transaction if you're like me and have 25+ each time. If you use the trial version, it is limited to 10 transactions at a time, so I just split the file to stay under that limit.
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Why doesn't Empower allow us to download a .QFX file so we can import it like any other company?
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Same here, no error, however NO TRANSACTIONS are being downloaded, only updating prices. It was working completely in early July.
Quicken Jasmine - UPDATE PLEASE
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I think Jasmine went on vacation. 🤐
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