Download from Star One CU not working: java.lang.NullPointerException
Downloads have failed for a couple of weeks. When I try to download, the QFX file contains the following. Star One CU support has not responded with anything useful.
Has anyone else run into this? What have you learned about the problem and expected resolution?
Comments
-
Hello @dbg42,
Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.
Before I can further assist you, I require some more information. What is your connection method with Star One Credit Union? You can see the connection method by navigating to Tools > Account List. Are you receiving any in-app error messages when attempting to download transactions? When did you first notice this issue? After a recent update? If so, which update?
I look forward to your response.
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
0 -
Similar issue, using Direct Connect. Getting the message, "We were unable to connect. Message from Star One Credit Union - New: Caught Exception in invoke() java.lang.NullPointerException (2000)". Any ideas? Star One has not responded regarding this issue unfortuntately.
0 -
Hello @SE94116,
Thank you for providing more information.
If you don’t mind, could you please provide a screenshot of the in-application error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.
I look forward to your response.
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
0 -
Jasmine, Here are screenshots of the error message
0
