Went to update all my accounts today and found that password vault is missing all accounts!

agold1

My password vault is empty today. Have been using quicken for many years and this is a shocker.

When I try and re-activate the accounts, quicken tries to link them to existing accounts that are not correct. only other options are to add it as a new account or not add it. I am stuck.

Boatnmaniac

Did this happen after you had updated the version of your Quicken installation?

If so, go to where your automatic backup files are saved and look for a backup file that has the version that was updated from in the backup file name. I will look similar to what is highlighted in yellow in this picture:

Restore that backup file. During the restoration process be sure to give the file a new, unique name so it does not overwrite your current data file.

If it did not just start with a version update, you might want to try restoring the most recent backup file you have, whether it is an automatic backup file or a manual backup file. During the restoration process be sure to give the file a new, unique name so it does not overwrite your current data file.

Did that resolve the issue?

Boatnmaniac

I'm glad you got the issue resolved. You are not alone in being disappointed with the quality/reliability of the new version releases the last couple of years. But from my perspective it is not just an issue with Quicken. I see the same thing happening with some other softwares where it seems there is a such a rush to kick out "new and improved" versions of software as fast as possible that quality systems and processes are sometimes compromised. Another software that seems to have fallen down this same ill-advised path is Mozilla Firefox…I cringe just about every time I see a new version being downloaded and installed because I know the risk is high that I will then need to change my default browser to either MS Edge or Chrome until they download a fix for the issues the original version change introduced. Why are they doing it? Real or perceived competitive issues? Real or perceived marketing issues? Real or perceived business issues? Real or perceived investor issues? Or is it that the stability of process control that older, more experienced employees tend to bring to the table was somewhat lost because the Pandemic caused many of them to retire early with younger, less experienced and less disciplined people taking over? We'll probably never know.

Anyway, for future reference if/when you ever get a message, again, that your subscription has expired when it has not: It is likely caused by some corruption of your Quicken Cloud Account or where it has become out of sync with your Quicken ID and/or with your installed software. What usually fixes it is to Reset the Cloud Data or to simply sign out of Quicken and then log back in using your current Quicken ID and PW. Sometimes it does require the Cloud Account to be deleted and recreated. All very simple processes.

Boatnmaniac

Did this happen after you had updated the version of your Quicken installation?

If so, go to where your automatic backup files are saved and look for a backup file that has the version that was updated from in the backup file name. I will look similar to what is highlighted in yellow in this picture:

Restore that backup file. During the restoration process be sure to give the file a new, unique name so it does not overwrite your current data file.

If it did not just start with a version update, you might want to try restoring the most recent backup file you have, whether it is an automatic backup file or a manual backup file. During the restoration process be sure to give the file a new, unique name so it does not overwrite your current data file.

Did that resolve the issue?

agold1

Thank you for the suggestion. Yes, there was a backup file from a software update from a few days ago as you said, and I restored this. With the exception of lost work, everything seemed normal until I tried to update my accounts. I received the pop-up message that my subscription had expired and I would need to renew or I could not do online updates. However, my subscription still has 7 months of validity! Seemed to me like intuit ransomeware or another bug so I just paid for expediency in order to get my work done. The payment acknowledged that the renewal would be good for 19 months, but it still required a renewal payment to get things working

On another note: I next updated my accounts but the transactions did not show up in the register and there were no Downloaded transactions to process. So I tried to reset those accounts but received the message that I could not do that until I accepted the downloaded transactions (which were not there to accept!) Catch-22. So searched for fix and found that if I turned off automatically add transactions to registers, the transactions now show up. Dont know why this happened after 25 years though..

This experience has left me wondering what happened to the quality control of releases. I guess I am lucky that this is the 1st major set of issues - but what does it say about the management of the company?

Thanks again for your help!

Boatnmaniac

I'm glad you got the issue resolved. You are not alone in being disappointed with the quality/reliability of the new version releases the last couple of years. But from my perspective it is not just an issue with Quicken. I see the same thing happening with some other softwares where it seems there is a such a rush to kick out "new and improved" versions of software as fast as possible that quality systems and processes are sometimes compromised. Another software that seems to have fallen down this same ill-advised path is Mozilla Firefox…I cringe just about every time I see a new version being downloaded and installed because I know the risk is high that I will then need to change my default browser to either MS Edge or Chrome until they download a fix for the issues the original version change introduced. Why are they doing it? Real or perceived competitive issues? Real or perceived marketing issues? Real or perceived business issues? Real or perceived investor issues? Or is it that the stability of process control that older, more experienced employees tend to bring to the table was somewhat lost because the Pandemic caused many of them to retire early with younger, less experienced and less disciplined people taking over? We'll probably never know.

Anyway, for future reference if/when you ever get a message, again, that your subscription has expired when it has not: It is likely caused by some corruption of your Quicken Cloud Account or where it has become out of sync with your Quicken ID and/or with your installed software. What usually fixes it is to Reset the Cloud Data or to simply sign out of Quicken and then log back in using your current Quicken ID and PW. Sometimes it does require the Cloud Account to be deleted and recreated. All very simple processes.