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Build R52.20 has problems downloading transactions from many brokerage accounts

Charles Dong

I updated to R52.20 and started to have problems with downloading transactions.
I got following errors for Fidelity, MerrillEdge, ETrade accounts:
Your financial institution has downloaded data for an account that does not exist in your Quicken data.

Anyone else experienced such error?

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Comments

Quicken Jasmine

Hello @Charles Dong,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

I look forward to your response.

dlipetz

Yes, I have similar problem with Wealthscape Investors account.

Charles Dong

screenshot of the error message

I also attempted deactivate/reactivate download for each affected acounts. But that does not resolve the issue.

Quicken Jasmine

Hello @Charles Dong,

Thank you for providing more information.

An OL-362 error usually occurs when account information is out of sync with the bank server. The information can become out of sync for a number of reasons. You may follow this link to access a FAQ that provides more information and troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

I hope this helps!

Charles Dong

Thanks for looking into this. Today every brokerage accounts worked for me without doing anything. I guess that something on quicken server get adjusted

Quicken Jasmine

Hello @Charles Dong,

Thank you for coming back to update us.

I am happy to hear that the issue has been resolved!

Please do not hesitate to reach out with any further questions or concerns.