Quicken won't load after new hard drive & reinstall (edit)

DJCBones

I have been having difficulty after having hard drive replaced on computer. Using Q for Windows and program will not boot. I do not recall anything specific occurring prior to this issue, so unable to add any details beyond what the error files might contain.

Have removed and reinstalled Quicken but does not help. I can't get to the point to restore from backup.

UKR

If you haven't done so already, I would send in the crash report. It might help someone at Quicken determine the cause.

What had to be done after the replacement of the hard drive? Reinstall Windows? Reinstall all other apps?
I see you've reinstalled Quicken. What did you use to install Quicken from? An old original CD? A saved downloaded installation file?

Can you start Quicken until it prompts you to select a Quicken data file? At that time, can you click Help / About Quicken? I'd be very interested to see the Release Number, R xx.xx

DJCBones

I've sent the crash reports in multiple times. Staples reimaged the drive and many apps are updated from Cloud, e.g. Office. I uninstalled Quicken and reloaded after first crash. I regularly backup data and can restore if able. Frustrating thing is the app doesn't even load.

UKR

Please check this:

1. To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
   If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in
   https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access
2. Have you recently enabled a VPN?
   If so, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.
3. Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
4. Does your Antivirus software allow Quicken to connect to the Internet?
   Quicken needs to be able to establish outbound Internet connections for the program to work.
   For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
   See Check your firewall settings and ensure the following three entries are present:
   
   If necessary, contact the Antivirus / Firewall vendor's Support Center for assistance.
5. In Windows 11 or older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
   Click the Advanced tab.
   Scroll down the list to "Use TLS 1.x" and click to put checkmarks on all available choices even though some of them are no longer supported "Use TLS 1.0, 1.1, 1.2 and 1.3 (if available)"
   Turn off "Use SSL 3.0"
   Click Apply. Reboot.
6. If all else fails: Try rebooting your network router. When done reboot your PC
7. Please let us know which of the above solved your problem.

DJCBones

Thanks for the information. My computer is protected by Norton 360 and the VPN is not enabled. The Quicken and Quicken Windows are specifically listed under the firewall settings, but the subprocess is not. I honestly don't know if that is a change from prior. I cannot find anything comparable to the control panel instructions in my version of Windows 11 (Home Version 22H2 Build 22621.2283) as there doesn't seem to be acess to control panel. I'll try clearing the router cache.

DJCBones

I uninstalled and reinstalled after rebooting the router. I was able to open a backup from August and update. When I created a backup, it seemed to work and quit the app. When I went to reopen, it crashed again. Appears the datafile is corrupted…not sure of my backup from today. Need to move on again. Very drustrating and don't know root cause.