Bank upgraded their software - resolved... password generator issue (edit)

Richard Sturgeon
Richard Sturgeon Quicken Windows Subscription Member ✭✭✭
edited October 2023 in Download, Add/Update Accounts (Windows)

I am with town and country MO am able to log into there website with a user id and password i am not able to do it through quicken.

I am using Quicken windows R52.20

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Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Have you tried this yet?

    If your bank recently changed their website or password requirements please read and follow instructions here:

    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit Inc., of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's office of the president.
    • You also need to contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited September 2023

    What is the URL you use to log into the online bank website -

    Is this the bank you have setup in Quicken for downloading
    and the error happens during the …. Quicken —> Add Account —> enter your account info / password ?

    06139 06139 06139 Town&Country Bk MO
    https://www.tcbanks.com/ 1-573-729-3155
    https://www.tcbanks.com/ ACTIVE
    ACCOUNTINFO,BANKING&DIRECT
    BANKING&WEB-CONNECT

  • Richard Sturgeon
    Richard Sturgeon Quicken Windows Subscription Member ✭✭✭

    Resolved issue over the weekend i was letting my password generator generate a password it worked fine when i went to the website but through Quicken it is a no go.

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