Has anyone seen errors when posting payment to credit card

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KlisterKid
KlisterKid Member ✭✭✭

Hello,

Just today I noticed that payments from a banking account to pay a credit card (actually in this instance to reduce the balance) ADDED to the outstanding credit card balance!!!

I tried the following:

a) changing the amount for that transaction to see if that would change the running total. NO SUCH LUCK

b) cutting out the transaction and then repasting it. NO SUCH LUCK

So when I went to file a bug report with Quicken, it crashed!!! But I didn't give up yet. NOOOO… I tried calling phone support but no one was there; I tried chat support but no one was there.

So, since I think this error has occurred for other folks (if you haven't seen it yet, better checkl), I posted this question here.

Hopefully … I can try a validate and then if that doesn't work a Supervalidate.

I find this issue somewhat critical because I am using Quicken as a means to report data for my delayed tax return for 2022.

Answers

  • volvogirl
    volvogirl SuperUser ✭✭✭✭✭
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    Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening.  Or maybe you are missing some charges? 

    If the balance is in Black, it means you have a credit on the card.  Like if you overpaid the bill or got a refund for something you returned.   When you enter a charge it will reduce (decrease) the credit you have available on it.   And a payment will increase the balance.


    Also make sure you have the right starting balance.  If it's zero you might need to add a beginning balance for when you started the account in Quicken.


    The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.

    See this for more info.....

    A Positive (Black) Balance in a Credit Card Account

    I'm staying on Quicken 2013 Premier for Windows.

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
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    I'd also check the sorting in the credit card account register to make sure it is sorted properly. Click on the Date column header.

    If the issue still exists: Have you at some time within the recent past (perhaps since your last payment was made) deactivated and then reactivated your download connection in the credit card account? Or did you Reset the account? Or did you need to reauthorize the account?

    Sometimes when that is done Quicken will do one or more the following things which can cause the positive balance issue mentioned by @volvogirl (or other account balance issues):

    • The Opening Balance transaction dollar amount gets changed. If so, it needs to be corrected. If you do not know what the Opening Balance dollar amount should be, you can restore a backup file (go back at least a month or more if you have one) and look at the dollar amount of that transaction there. If it is different from what is in your main data file, then correct your main data file. HINT: To make it easier in the future, enter and save the dollar amount in the Memo field. Makes it really easy to see when the transaction dollar amount gets changed.
    • Look for duplicate transactions in the register. If you find any, delete one of each duplicate.
    • Look for a 2nd Opening Balance transaction that is dated later than the original Opening Balance transaction. If you find one, delete it.

    Quicken Classic Premier (US) Subscription: R57.16 on Windows 11

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