Hi. I know similar questions have been asked over the last few weeks, but they either go off in odd directions or the originator quits posting.
My issue:
- ETrade connection was working fine before the conversion to Morgan Stanley (MS) with Two Factor Authentication (2FA).
- Around September 1 the connection quit working just after the conversion.
- I've disconnected and reconnedted the account multiple times using the new account number (with no spaces as some have mentioned for some reason)
- The connection works occasionally during all-account-download it also works occasionally with just selecting to download for the individual ETrade account.
- Before the conversion to MS it didn't ask for the 2FA number even though it was already setup and working fine when I downloaded from quicken or when I logged in via the website (which of course asked for the 2FA number.).
- Today I decided to try and get it working "every time" because it has been working "occasionally."
- It now doesn't work at all, even though I've completely disconnected the account, removed the password from the Mac Keychain Access App and reconnected the account.
- The support tech will always ask for a Screenshot, so that's already attached.
- The error code is FDP-101, as you can see from the screenshot.
- The Userid, Password, and 2FA number work fine from the website.
- The Userid, Password, and 2FA number work fine when resetting up transaction downloads. The accounts are found. I.e. I do get logged in and so forth.
- Please suggest some ideas about what to fix/check but please don't treat this as an L1 support request, your assistance in this would be much appreciated.
Thanks,
Perry
