Quicken Deluxe on a Windows 10 Pro laptop
Starting around September 11th every time I tried to open Quicken it would crash. On September 12th I made my 1st attempt to contact Quicken Tech Support.
Over the past 2 weeks, I have spent literally hours upon hours with the tech support people on the phone and screen sharing on my Dell 3501 with an SSD C: Drive and a 2 TD hard drive. On that hard drive, my Quicken file is stored, In a separate folder on that drive is where I store my backups. They date back to 2017. But for clarity, I have used Quicken since 1997!
I can open Quicken with my September 2, 2023 backup but the September 9th backup immediately crashes when I click on the Quicken icon.
When tech support had me uninstall Quicken and they reinstalled it using TEST as the file name. Quicken immediately crashed!
For most of the past 2+ weeks, I have been able to work with my financial business by using the latest backup. Speaking of that every time I finish and close Quicken I get another crash report on the screen.
The tech support guy today has me create another Windows account on my computer to use Quicken. He also told me that cloud backup doesn't work well with Quicken so I should contact Carbonite. To me, that is simply a method of pointing at the other guy and saying it's his fault.
When we hung up, after 2 hours, and really no closer to resolve the issue he said have a good weekend and call us back if you need additional help.
Damn, they never even came close to solving this huge Quicken issue!!!!!
Comments
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Do you have Controlled Folder Access enabled?
Have you tried starting Windows in Safe Mode with Networking and then running Quicken?
Quicken Subscription HBRP - Windows 100 -
With all the troubleshooting that was done on Quicken and by Quicken Support, this actually sounds like a Windows update issue. "Starting around September 11th…" is suspiciously close to Update Tuesday, Sep 12, when Microsoft would push new updates. And, in fact, my Windows 10 system shows a .NET update on 9/5/23 and updates on 9/12, to include another .NET update.
To continue troubleshooting, I would go to Windows Update history and uninstall the updates installed going back to the last time you remember Quicken operating correctly. Alternately, you could remove the latest updates one-at-a-time until you get back to the last known correct operation.
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