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Thrivent Credit Union - will not download (edit)

Tony in St Paul

Since the Quicken Classic Update, I am unable to download any data from my Bank/Credit Union. Please tell me this is not going to be another citicard manual entry situation.

My bank is Thrivent Financial Credit Union.

Thanks

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Comments

UKR

Please provide more details.

What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx or R x.x.x) are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release. You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
US, Canadian or other international version of Quicken?
Is your subscription still active? Or is it expired?
What version of Windows or Mac OS are you using?
What error codes, error messages, symptoms do you get?
What bank(s) are you having issues with?
What account types (checking, savings, etc.) are you having issues with?
How frequently do you download using One Step Update or "Update Now"?
Does this problem occur when you run One Step Update (Mac: update all accounts) from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
What have you tried so far to resolve the issue?

Tony in St Paul

Did you get my response?

Tony in St Paul

I have typed my response twice and now this isn't working. Please give me an email address so I can contact support.

UKR

How did you "type your response"? As reply to a notification email?
Your comments that you posted a few minutes ago did post to the discussion.

So, you could try again. Third time's the charm.

There's no email address to contact Quicken Support, but …

To contact Quicken Support, please use this link only: https://www.quicken.com/support#contact-support and select Chat or Phone support.
Support is only available during posted hours of operation
The phone number can be found at the support website.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Tony in St Paul

What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx or R x.x.x) are you using? Deluxe, r52.28; 27.1.52.28
US, Canadian or other international version of Quicken? US
Is your subscription still active? Or is it expired? Active
What version of Windows or Mac OS are you using? Windows 11 Home. Up to date
What error codes, error messages, symptoms do you get? It was simply not downloading.
What bank(s) are you having issues with? Thrivent Credit Union
What account types (checking, savings, etc.) are you having issues with? Citibank
How frequently do you download using One Step Update or "Update Now"? daily
Does this problem occur when you run One Step Update (Mac: update all accounts) from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web? Desktop. I do not have the mobile app.
What have you tried so far to resolve the issue? I reset the connection, and now for three days it has told me there is a problem with the bank's computers. I am trying to contact the bank, but I doubt this, because the problem started with Quicken, right after the update to Classic…

UKR

If you haven't done so already, please do the following actions:
• Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.
• Start Quicken. Do not run One Step Update.
• Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
• If nothing helps, please contact Quicken Support on the phone during posted hours of operation

Validate and Supervalidate instructions
First save a backup file prior to performing these steps
Validate:
• Click File
• Select Validate and Repair File...
• Select Validate File
• If the data file contains investment accounts also select "Rebuild investing lots".
• If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
• Click OK
• Close the Data Log
• Close Quicken (leave it closed for about 30 secs)
• Reopen Quicken and see if the issue persists.

Super Validate:
• Click File
• Press and hold both CTRL and Shift keys while you click Validate and Repair File...
• Select Supervalidate File
• Click OK
• Close the Data Log
• Close Quicken (leave it closed for about 30 secs)
• Reopen Quicken and see if the issue persists.

Ps56k2

Are you using Quicken One Step Update for your downloading - or manually downloading a QFX data file ?
And - do you click on OSU, enter any passwords - and what happens ….. does it complete - but no data downloads ?

Thrivent Credit Union - What error codes, error messages, symptoms do you get? It was simply not downloading.

Which exact name are you using for your Quicken account ?

15817 15817 15817 Thrivent Federal Credit Union
http://www.thriventcu.com/ 1-866-226-5225
https://www.thriventcuonlinebanking.com/tob/live/usp-core/app/login/consumer ACTIVE
BANKING,ACCOUNTINFO,PAYMENT&DIRECT
BANKING&WEB-CONNECT
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

10793 10793 10793 Thrivent Federal Credit Union-old
https://www.thriventcu.com/ 866-226-5225
https://www.thriventcuonlinebanking.com/tob/live/usp-core/app/login/consumer ACTIVE
BANKING,ACCOUNTINFO&DIRECT
BANKING&WEB-CONNECT
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

Tony in St Paul

Soooo … I have tried everything you suggested above. At this point, I cannot download anything from my Bank, from Chase or from Citibank. Further, when I go to the entry in the accounts column for our second mortgage, and I click on Payment details, the lower half of the screen in blank.

I will call your support number on Friday morning, unless you want to set a time to call me.

Very frustrated, Tony