Thrivent Credit Union - will not download (edit)
Since the Quicken Classic Update, I am unable to download any data from my Bank/Credit Union. Please tell me this is not going to be another citicard manual entry situation.
My bank is Thrivent Financial Credit Union.
Thanks
Comments
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Please provide more details.
- What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx or R x.x.x) are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release. You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
- US, Canadian or other international version of Quicken?
- Is your subscription still active? Or is it expired?
- What version of Windows or Mac OS are you using?
- What error codes, error messages, symptoms do you get?
- What bank(s) are you having issues with?
- What account types (checking, savings, etc.) are you having issues with?
- How frequently do you download using One Step Update or "Update Now"?
- Does this problem occur when you run One Step Update (Mac: update all accounts) from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
- What have you tried so far to resolve the issue?
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Did you get my response?
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I have typed my response twice and now this isn't working. Please give me an email address so I can contact support.
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How did you "type your response"? As reply to a notification email?
Your comments that you posted a few minutes ago did post to the discussion.So, you could try again. Third time's the charm.
There's no email address to contact Quicken Support, but …
- To contact Quicken Support, please use this link only: https://www.quicken.com/support#contact-support and select Chat or Phone support.
- Support is only available during posted hours of operation
- The phone number can be found at the support website.
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See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest - If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
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- What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx or R x.x.x) are you using? Deluxe, r52.28; 27.1.52.28
- US, Canadian or other international version of Quicken? US
- Is your subscription still active? Or is it expired? Active
- What version of Windows or Mac OS are you using? Windows 11 Home. Up to date
- What error codes, error messages, symptoms do you get? It was simply not downloading.
- What bank(s) are you having issues with? Thrivent Credit Union
- What account types (checking, savings, etc.) are you having issues with? Citibank
- How frequently do you download using One Step Update or "Update Now"? daily
- Does this problem occur when you run One Step Update (Mac: update all accounts) from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web? Desktop. I do not have the mobile app.
- What have you tried so far to resolve the issue? I reset the connection, and now for three days it has told me there is a problem with the bank's computers. I am trying to contact the bank, but I doubt this, because the problem started with Quicken, right after the update to Classic…
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If you haven't done so already, please do the following actions:
• Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.
• Start Quicken. Do not run One Step Update.
• Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
• If nothing helps, please contact Quicken Support on the phone during posted hours of operation
Validate and Supervalidate instructions
First save a backup file prior to performing these steps
Validate:
• Click File
• Select Validate and Repair File...
• Select Validate File
• If the data file contains investment accounts also select "Rebuild investing lots".
• If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
• Click OK
• Close the Data Log
• Close Quicken (leave it closed for about 30 secs)
• Reopen Quicken and see if the issue persists.Super Validate:
• Click File
• Press and hold both CTRL and Shift keys while you click Validate and Repair File...
• Select Supervalidate File
• Click OK
• Close the Data Log
• Close Quicken (leave it closed for about 30 secs)
• Reopen Quicken and see if the issue persists.0 -
Are you using Quicken One Step Update for your downloading - or manually downloading a QFX data file ?
And - do you click on OSU, enter any passwords - and what happens ….. does it complete - but no data downloads ?Thrivent Credit Union - What error codes, error messages, symptoms do you get? It was simply not downloading.
Which exact name are you using for your Quicken account ?
15817 15817 15817 Thrivent Federal Credit Union
http://www.thriventcu.com/ 1-866-226-5225
https://www.thriventcuonlinebanking.com/tob/live/usp-core/app/login/consumer ACTIVE
BANKING,ACCOUNTINFO,PAYMENT&DIRECT
BANKING&WEB-CONNECT
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT
10793 10793 10793 Thrivent Federal Credit Union-old
https://www.thriventcu.com/ 866-226-5225
https://www.thriventcuonlinebanking.com/tob/live/usp-core/app/login/consumer ACTIVE
BANKING,ACCOUNTINFO&DIRECT
BANKING&WEB-CONNECT
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT0 -
Soooo … I have tried everything you suggested above. At this point, I cannot download anything from my Bank, from Chase or from Citibank. Further, when I go to the entry in the accounts column for our second mortgage, and I click on Payment details, the lower half of the screen in blank.
I will call your support number on Friday morning, unless you want to set a time to call me.Very frustrated, Tony
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